Electronic product design and manufacturing client

Their need

This client is an international electronic product design and manufacturing company that specialises in training solutions in the defense space.  Their in-house technical writer was nearing retirement and they felt the product manuals they provided to their international customers needed to be brought up-to-date, reflecting their position as leaders in this space.

Our solution

We started by developing templates for user, maintenance and technical manuals that used best-practice principles. We then converted existing manuals and developed a number of new manuals in the new format, ensuring each type of manual catered to the needs of its specific audience.  Both our client and their customer were delighted with the updated manuals and we have gone on to develop and convert a range of other documents from internal bulletins to engineering reports.

Outcome

We regularly place writers on site at this client’s premises. Since starting the contract in January 2015 the WritersInc team have become the ‘go to’ people for all things relating to documentation – helping develop templates, manuals and documentation as required. We are now working with this client to develop online manuals using Madcap Flare software.

Feedback from our client

"Previously, we spent considerable time in the review cycle, wasting engineers’ time as they battled with formatting issues as well as inaccuracies in content. Writersinc have breathed fresh air into our process, they have assumed full ownership of the manuals. As well as introducing templates (sounds obvious but we didn’t do it) they take the trouble to ensure formatting and content is correct before entering the review process. The outcome for us is that the review time is now considerably reduced and the engineers are no longer left frustrated after the review cycle. To use an analogy, after driving around in a Ford model T for the last few years, Writersinc have suddenly popped me into the passenger seat of a Lamborgini and taken me for a drive around the Monza circuit."

— Team Leader