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MadCap Flare Solution

Their need

This client designs and manufactures a range of electronic products for the international market. Historically engineers have written operator manuals without a structured template. This has resulted in differing levels of information / instruction.

Our solution

We introduced the client to the authoring tool MadCap Flare. This enables us to use single sourcing and ensure each product and procedure is documented once only but able to be used in more than one place within a manual if required. Where needed, we use Condition Tags to ensure content is applicable for the manual/customer, and Variables enable us to personalise the output.


Information and images for each product are in one location and easy to find and update. MadCap Flare enables us to easily create specialised outputs such as Illustrated Parts Lists and Quick Reference Guides as needed, and means our client can think outside the square in regard to what they can offer their customers. MadCap Flare has also enabled us to provide different outputs (HTML, Word, PDF, etc.) based on the customer’s needs.